The Rubix Patient Connect platform provides your pharmacy with the power of using the unique relationships formed with patients to positively influence their adherence to their medication and loyalty towards your pharmacy, at the same time creating convenience for you and your patients.
Rubix Patient Connect equips your pharmacy with software that allows you to telephonically manage your high value patients on a monthly basis. You will have the ability to engage with your patients on time and in a continuous and consistent manner. This comprehensive package provides you as the pharmacy with opportunity to perform follow-up calls to take an order, prevent non-adherence and provide care and support for your patients.
The Rubix Patient Connect platform seamlessly integrates with your pharmacy's dispense data to deliver adherence management services which allow electronic communication between your pharmacy personnel and your patients. The Rubix Patient Connect displays the due chronic patients, recorded customer interactions and the type of service requested from your patients.
The system allows your personnel to personally interact with the patient prior to their due script date, manage the patients requests, proactively order out of stock pharmacy items, prepare and pack the medicine in “quiet times”, hence permitting them to spend valuable one-on-one time with customers when they are in store. As a result, pharmacy personnel have more time to possibly upsell the customer when they are in store, or give valuable needed health information.
The pharmacy platform enables pharmacists to realise if a customer opted in to be on an electronic service. It also enables pharmacy personnel to add specific notes related to the customer for all pharmacy staff to view during a follow-up customer care telephonic intervention.