Using customer care agents to render data-driven adherence solutions generate high levels of customer satisfaction, adherence and loyalty.

 

However, many patients are not free to take calls and discuss their chronic medications at all times. Instead of losing the opportunity for a pro-active and intelligent adherence  offering, the Rubix PackMyMeds service offers an alternative.

 

After isolating the chronic medication in the back-end servers, and scheduling a future dispense date, Rubix  offers the patient a view on his or her own chronic  medication which is due for a repeat, and facilitates the  service of taking the order and relaying it to the pharmacy  for preparation prior to the patient’s arrival.

 

However, Rubix runs a number of critical validity checks to ensure the patient can be engaged first: From ensuring  no duplicate molecules are displayed to the patient, to  checking for script validity, and drug interaction data.

 

The pharmacist remains the primary reviewer and  responsible party for ensuring accurate dispensing, but  The PackMyMeds service and Rules Engine go a long way  to simplify the pharmacist’s and the patient’s life, whilst  improving adherence and growing chronic sales.

 

By leveraging the opportunity to create a ‘touch-point’ with a patient around chronic medication, the PackMyMeds  (PMM) service also asks of the patient to include any OTC  medications he or she might need whilst using the PMM  service. Orders are relayed to the preferred pharmacy as if  the call centre had called the patient.

Order your medication in 4 simple steps!

For Pharmacy

Patients receive an SMS link next time their script is due for a refill

For Patient

Select link provided to you in an SMS

For Pharmacy

Patients choose WHICH medication they want and WHEN

For Patient

Select the medication needed on your personal dashboard. 

For Pharmacy

The pharmacy orders and PRE-PACKS the patient's parcel

For Patient

Add over-the-counter medication to your parcel.

For Pharmacy

Patient COLLECTS medication

For Patient

Collect your parcel or have it delivered to you