Using customer care agents to render data-driven adherence solutions generate high levels of customer satisfaction, adherence and loyalty.
However, many patients are not free to take calls and discuss their chronic medications at all times. Instead of losing the opportunity for a pro-active and intelligent adherence offering, the Rubix PackMyMeds service offers an alternative.
After isolating the chronic medication in the back-end servers, and scheduling a future dispense date, Rubix offers the patient a view on his or her own chronic medication which is due for a repeat, and facilitates the service of taking the order and relaying it to the pharmacy for preparation prior to the patient’s arrival.
However, Rubix runs a number of critical validity checks to ensure the patient can be engaged first: From ensuring no duplicate molecules are displayed to the patient, to checking for script validity, and drug interaction data.
The pharmacist remains the primary reviewer and responsible party for ensuring accurate dispensing, but The PackMyMeds service and Rules Engine go a long way to simplify the pharmacist’s and the patient’s life, whilst improving adherence and growing chronic sales.
By leveraging the opportunity to create a ‘touch-point’ with a patient around chronic medication, the PackMyMeds (PMM) service also asks of the patient to include any OTC medications he or she might need whilst using the PMM service. Orders are relayed to the preferred pharmacy as if the call centre had called the patient.
Order your medication in 4 simple steps!
Patients receive an SMS link next time their script is due for a refill
Select link provided to you in an SMS
Patients choose WHICH medication they want and WHEN
Select the medication needed on your personal dashboard.
The pharmacy orders and PRE-PACKS the patient's parcel
Add over-the-counter medication to your parcel.
Patient COLLECTS medication